Jom918 Privacy Policy – Your Personal Data Protection

1 Introduction and Our Privacy Commitment

Jom918 is an online gaming platform operating under the domain jom918.net and takes the privacy of every user seriously. We understand that your trust in us begins with the confidence that your personal information is handled with full integrity and transparency.

This Privacy Policy is drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in personal data handling. This document clearly outlines:

• What personal information we collect from you when you register and use the jom918 platform.
• Why we need that information and how it is used to enhance your experience.
• How we protect your information from unauthorized access, disclosure, or misuse.
• Your rights as a data subject and how to exercise them.
• The parties with whom we may share your information and the circumstances under which such sharing occurs.

This policy applies to all users of the jom918 platform, including website visitors, registered players, and all individuals who interact with our platform in any way — whether through jom918.net, the jom918 mobile app, or any related services we provide.

2 Personal Information We Collect

To provide a safe, responsible, and legally compliant gaming service, jom918 needs to collect certain categories of personal information from you. We only collect what is strictly necessary and do not gather irrelevant data.

In addition to information you provide directly, we also collect data automatically through technologies such as cookies, web beacons, and similar tracking technologies when you browse the website or use the jom918 app.

3 Purpose of Data Collection and Use

Jom918 uses your personal data for purposes that are lawful, reasonable, and strictly limited to the operational needs of the platform. We never use your data for unrelated purposes without first obtaining your consent.

• Identity Verification (KYC): To verify that you are who you claim to be, confirm that you meet the minimum age requirement of 18 years, and ensure compliance with anti-money laundering (AML) regulations.
• Account Management: To create and maintain your account, process logins, reset passwords, and manage your profile.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions securely and accurately through the available payment methods.
• Gaming Service Provision: To give you access to all games available at jom918, including slot games, fish shooting games, and the live casino game lobby.
• Customer Support: To provide assistance and resolve any issues or complaints you raise with our support team.
• Platform Security: To detect, investigate, and prevent fraud, money laundering, account abuse, and other security threats.
• Legal Compliance: To fulfil the legal and regulatory obligations applicable to the operation of an online gaming platform in Malaysia.
• Service Communications: To send important notifications related to your account, transactions, security updates, and policy changes.
• Marketing (With Consent): To send bonus offers, promotions, and new game information — but only to users who have given consent to receive marketing communications.
• Analytics & Improvement: To analyse platform usage patterns for the purpose of improving user experience, usability, and the overall performance of jom918's services.

We will not use your data for any other purpose without notifying you in advance. Any use of your data for material new purposes will require an update to this Privacy Policy and a notification to you.

4 Data Storage and Security

The security of your personal data is jom918's highest priority. We invest in the latest security infrastructure and enforce strict data protection protocols to ensure your information remains safe at all times.

Technical security measures we have implemented:

• Encryption in Transit: All data transmitted between your device and jom918's servers is encrypted using TLS 1.3 protocol with SSL 256-bit encryption.
• Encryption at Rest: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256 standards.
• Strict Access Controls: Access to users' personal data is restricted to staff who genuinely require it to perform their duties, with all access logged and monitored.
• Firewall & Intrusion Detection System (IDS): Our servers are protected by multi-layered firewalls and real-time threat detection systems.
• Regular Security Testing: jom918 conducts regular penetration testing and security audits carried out by independent security experts.
• Data Backup: Your data is automatically backed up to multiple locations to ensure service continuity in the event of a system failure.

Data retention period: jom918 retains your personal data for as long as your account remains active. Following account closure, your data will be kept for a minimum period of five (5) years for legal compliance purposes and to resolve any disputes that may arise. After this period, your data will be securely deleted.

5 Sharing Information with Third Parties

Jom918 does not share your personal information with third parties indiscriminately. However, there are limited situations where sharing information is necessary to deliver our services or comply with the law.

Categories of third parties that may receive your data:

• Payment Service Providers: To process deposits and withdrawals, the necessary transaction information is shared with trusted payment gateway providers such as FPX, DuitNow, and e-wallet providers. All such providers are bound by strict data protection agreements.
• Game Providers: Game software providers partnering with jom918 may receive the minimum game data required to deliver a seamless gaming experience.
• KYC Verification Services: Third-party providers that assist us with identity verification and AML/CTF compliance processes.
• Legal Authority: jom918 will disclose user information to law enforcement agencies, courts, or regulatory bodies when required to do so by law or a valid court order.
• Professional Advisors: Lawyers, accountants, or auditors bound by professional confidentiality obligations may access your data where necessary for the purpose of providing professional services to jom918.

6 Your Rights as a Data Subject

Under Malaysia's PDPA and jom918's privacy commitments, you have the following rights regarding your personal data. We fully respect these rights and will process every request within a reasonable timeframe.

To exercise any of the above rights, please reach out to our data protection team via the live chat feature on the platform or by email at [email protected]. We will process your request within 30 calendar days and may require identity verification beforehand to protect the security of your data.

If you believe that your privacy rights have been violated, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) which is the regulatory body responsible for enforcing the PDPA in Malaysia.

7 Cookies and Tracking Technologies

Like most modern websites, jom918 uses cookies and similar tracking technologies to enhance your experience, maintain platform security, and understand how users interact with our services.

Types of cookies we use:

• Essential Cookies: These cookies are required for the basic operation of the website, including login, session verification, and security. Without them, the platform will not function properly. This type of cookie cannot be disabled.
• Functional Cookies: Allows the platform to remember your preferences such as language, account settings, and display preferences to deliver a more personalised experience.
• Performance & Analytics Cookies: Helps us understand how users navigate the jom918 platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used solely to improve our services.
• Security Cookies: Used by our fraud detection system to identify suspicious access patterns and protect your account from unauthorized access.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect platform functionality and your ability to log in or complete transactions. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

8 Children's Data Protection

Jom918 strictly prohibits individuals under the age of 18 from registering or using our platform in any capacity. Our platform is exclusively for adults.

We do not intentionally collect, store, or process any personal information from minors. All registrants are required to verify their age during the registration process, and all accounts are subject to stricter age verification through the KYC process before the first withdrawal is processed.

Should we discover that we have inadvertently collected information from a minor, we will promptly delete all such information and close the account in question. If you are a parent or guardian who believes your child has registered an account at jom918, please contact us immediately at [email protected] and we will address the matter with the highest priority.

9 Privacy Policy Amendments and Updates

Jom918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we manage data. The date of the latest update will always be displayed at the top of this page.

For material and significant changes to how we process your personal data, jom918 will:

1. Displaying a clear notice on the platform's home page for at least 14 days before the changes take effect.
2. Sending notifications via email or in-account messages to all registered users.
3. In cases where changes require new consent, we will request your explicit agreement before continuing to process your data.

Continued use of the jom918 platform after any changes to the Privacy Policy take effect will be considered acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and request the deletion of your personal data.

10 Contact Us Regarding Privacy

We encourage you to contact jom918 if you have any questions, concerns, or requests regarding privacy and data protection. Our Data Protection Officer (DPO) team is always ready to assist you.

When contacting us regarding privacy, please include the following information to help us assist you faster:

• Your full name and jom918 account username.
• The type of request or concern you have (e.g., data access, rectification, deletion).
• A brief description of the issue you wish to raise.
• Your preferred contact details for us to reach you.

For official complaints regarding personal data protection in Malaysia, you may also contact: